Ordering

When you place an order with us on-line we will send you a confirmation by email within twenty four hours to let you know we have received your request. If you do not receive an email within three working days of placing your order then there may have been a failure in the system.
(Please visit contact us page to find method of reaching us)

We will then pick your items for dispatch and process the full payment by your chosen method. We will then send an email confirming it has been posted, please allow up to twenty eight days for delivery.

We do not accept responsibility for unaccounted for technical failures whilst orders are in transmission.


Delivery

All our parcels will be sent first class delivery and will have a return address on the back so if you do not receive your parcel it will automatically be returned to us..

Returns Policy

If your items arrive damaged we are more than happy to replace them for you. You need to package your item including a note with your reason for return and weather you want exact replacement or alternative item and send it to our returns address:

SJ CONCEPTS
136 COMMERCIAL RD
Newport
South Wales
UK

It is not necessary for you to send your parcel recorded delivery but we would strongly recommend that you do. We cannot accept responsibility for parcels lost in the post.
Items that arrive to us that are damaged through the return post, or lost will not be credited.
Items damaged whilst in transit to you will be replaced at no extra cost.
You must inform us of any breakage or damage within 3 working days from receipt of your parcel.

Email: returns@sjconcepts.co.uk
Phone: 01633  790791